On this page you'll find the latest information from Plaza Home Mortgage® and our response to COVID-19. Check back regularly for updates, or contact your Plaza Account Executive with if you have questions regarding our current operations.
Like most companies, we have asked our associates to work from home for the near term and we have limited staff on site at our headquarters and branch office locations to manage essential functions. Some states have also mandated stay-at-home directives. Plaza associates have been asked not to travel for in-person meetings and, as much as possible, to engage with clients and business partners by phone, email, video conferencing or online meeting platforms. Having said that, we will be on-call and stand ready to serve you—always.
We are fully operational, engaged in the marketplace and have the capacity and resources to handle our clients loans, although technically we are “remote”. We are also monitoring and adjusting to the broader market’s sensitivities for non-conforming programs and making adjustments as appropriate.
If 20 years as a successful third-party originator has taught us anything, it’s that relationships and sustainability are strengthened during the challenging times. That’s why we’re still here today, and why we’re here for you now.
We hope you are well and that your company is coping with the challenges of COVID-19, high-volume demand and a dynamic market.
Be safe. Be well.
Plaza is taking steps to protect the health and safety of our associates, clients, partners and communities during the COVID-19 health emergency. We want to assure you that as a company built on a client-first philosophy, we are committed to maintaining a high level of service, particularly during this period of peak mortgage demand.
We are actively monitoring the daily updates from the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) as well as federal, state and local authorities. These include:
- Encouraging Plaza associates and clients to take personal precautions to reduce the spread of the virus.
- Using phone and teleconferencing to reduce the need for face-to-face external and internal meetings.
- Mandating that associates must stay home if they are experiencing signs of illness or if they have been exposed to others who have or who have tested positive for the virus.
- Providing associates with the flexibility of working from home or remotely if they need to care for other family members who are ill or who now require care because of government mandated school, daycare and senior-care facilities closings.
We have the people, technology and contingency plans in place that will enable Plaza to originate, lock, fund and/or purchase loans (as applicable) remotely, if necessary. And we can do this without sacrificing turn-times or client service levels, even in the current busy refinance market.
Our thoughts go out to all the individuals and communities that have been impacted by the virus or are at risk.